System Error 86:01

'Possible Paper Jam' 'Scan Axis Shutdown'

 

Error Code: 86:01 / Scan Axis Shutdown / Paper Jam / Substrate Jam

 
Error Description:
System Error 86:01 is normally caused by any issue in the scan axis (the direction the printhead carriage moves from left to right). It can be related to a physical paper jam or a possible worn part / component failure.

Possible Cause:
Physical blockage in the carriage path. (Open the window and check for a visible paper jam)
Dirty Encoder Strip. (Carefully clean the encoder strip with lint-free cloth)
Dirty slider rod. (Clean and lubricate the slider rods)
Worn drive belt. (Check if the drive belt is worn & split)

 

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Affected Printers

HP Designjet Plotter | HP Latex Printer

HP Designjet T7200
HP Designjet T3500
HP Designjet T2530
HP Designjet T1530
HP Designjet T1300
HP Designjet T930
HP Designjet T830
HP Designjet T790
HP Designjet T730
HP Designjet T520

HP Designjet T120
HP Designjet T7100
HP Designjet T2500
HP Designjet T1500
HP Designjet T920
HP Designjet T2300
HP Designjet T1200
HP Designjet T770
HP Designjet T620
HP Designjet T610

HP Designjet T1100
HP Designjet T1120
HP Designjet 4520
HP Designjet 4020
HP Designjet 4500
HP Designjet 4000
HP Designjet 1055
HP Designjet 1050
HP Designjet 800
HP Designjet 500
HP Designjet 510

HP Designjet Z6800
HP Designjet Z6600
HP Designjet Z6200
HP Designjet Z5600
HP Designjet Z5200
HP Designjet Z3200
HP Designjet Z2600
HP Designjet Z2100
HP Designjet Z6100
HP Designjet Z3100
HP Designjet 5500
HP Designjet 5000

HP Latex 365
HP Latex 335
HP Latex 315
HP Latex 360
HP Latex 330
HP Latex 315
HP Latex 260
HP Latex 280
HP Designjet L26500
HP Designjet L28500
HP Designjet L25500

Areas Covered

Bath, Birmingham, Bradford, Brighton, Bristol, Carlisle, Cambridge, Canterbury, Chester, Chichester, Coventry, Derby, Durham, Ely, Exeter, Gloucester, Hereford, Kingston-upon-Hull, Lancaster, Leeds, Leicester, Lichfield, Lincoln, Liverpool, London,  Manchester, Newcastle-upon-Tyne, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Portsmouth, Preston, Ripon, Salford, Salisbury, Sheffield, Southampton, St Albans, Stoke-on-Trent, Sunderland, Truro, Wakefield, Wells, Westminster, Winchester, Wolverhampton, Worcester, York | Counties: Bedfordshire, Berkshire, Buckinghamshire,  Cambridgeshire,  Cheshire, Cornwall,  Cumbria, (Cumberland) Derbyshire,  Devon,  Dorset,  Durham,  Essex,  Gloucestershire,  Hampshire,  Hertfordshire, Huntingdonshire, Kent,  Lancashire,  Leicestershire,  Lincolnshire, Middlesex, Norfolk, Northamptonshire,  Northumberland,  Nottinghamshire,  Oxfordshire,  Rutland, Shropshire, Somerset,  Staffordshire, Suffolk,  Surrey,  Sussex, Warwickshire, Westmoreland,  Wiltshire,  Worcestershire, Yorkshire